Toku is a cloud communications company based in Singapore.
History
Toku was founded in April 2018 by Thomas Laboulle.
In September 2021, Toku raised $5 million in Series A funding. The funds were used to support Toku's expansion, including the development of its Contact Centre as a Service (CCaaS) platform. In the same month, Toku joined Zoom's Phone Provider Exchange Program, facilitating the integration of businesses' PSTN carriers with Zoom's platform. As an Enhanced Cloud Peering collaborator, Toku is listed for organisations to select as a carrier on the Zoom Phone platform.
In 2022, Toku conducted a survey that revealed, 87 percent of participants received a scam call, 75 percent answered, and 10 percent suffered financial losses, indicating continued vulnerability to phone scams.
In June 2022, Toku became the first in Singapore and Southeast Asia to join the global AB Handshake Community.
In November 2022, Toku announced a US$5 million Series A extension, raising the total funding to $10 million. The round was co-led by Delivery Hero Ventures and Malaysia's OSK Ventures.
In April 2023, Toku completed the acquisition of Activeo Singapore, the Southeast Asia operations of Activeo, a France-based customer experience (CX) consulting firm.
Services
Toku specialises in contact centre platforms, programmable voice and messaging, campaign manager platform, and integration with Microsoft Teams and Zoom Phone. The Infocomm Media Development Authority (IMDA) of Singapore has authorized the company to manage commercial SMS traffic.
Initially holding a telco license, Toku now owns over 60 percent of Singapore's virtual numbers.
Gojek, a major on-demand services platform, uses Toku's API for communication purposes.