14. What is your understanding of the term _basing point_, and why is a knowledge of basing points necessary to the successful shipping clerk?
15. Discuss the proper method of filling orders to insure promptness.
16. How should shortages be taken care of?
17. Discuss the question of checking shipments, including a method that will insure against errors in delivery.
18. Describe a system for handling freight claims, illustrating the forms you would use.
19. How should claims be handled from an accounting standpoint?
20. Describe the necessary routine in entering and filling orders in a mail-order house shipping all goods by express.
21. Describe a simple system of handling deliveries in a city retail store.
22. Suggest a method that will insure against goods being sent to the wrong section of the city.
23. How would you handle a delivery when the driver fails to find the customer at home?
24. What special precautions are necessary in handling C.O.D. deliveries?
25. If a customer asks to have goods delivered to him at a railway station before train time, what special provision should be made to insure delivery?
1. What are the usual duties of the incoming mail clerk?
2. Make such suggestions as you deem advisable relative to the handling of correspondence after it reaches the department for which it is intended.
3. Suggest a method of handling interdepartment correspondence to insure promptness.
4. Discuss short cut methods which will aid in the handling of correspondence.
5. What method of obtaining copies of correspondence would you recommend for a house having an average of 300 letters a day? Give reasons for your recommendations.
6. Discuss the advantages of having all stenographers in a large house in one department, in charge of a chief stenographer.
7. Describe and illustrate the forms for the necessary records of the stenographic department.
8. Discuss the advantages or disadvantages of a central filing division over departmental filing.
9. What are the duties of a file clerk? Name the essential qualifications of a file clerk.
10. State your understanding of _vertical filing_.
11. What, in your opinion, are the special advantages of vertical filing over other methods?
12. Describe and show the necessary index cards for _numerical_, _alphabetical_, _geographical_, and _subject indexing_.