But, Red--forget it! You know they say that good prize-fighters, or the best artists on the stage are those who are totally oblivious to either boos or applause, and forget their audience in the intensity of their art. You've been handed a real job this time and you should have neither the time, nor inclination, to do other than put all your energy and ability into it. Simply because it's a big job, don't think for a minute that you will not continue to run afoul of some things that will make that old red-headed temper of yours assert itself, but, Boy, you'll have to handle it differently than in the old days.

You have heard how certain supposedly big men when irritated used to chew up lead pencils, turn over the desk and go thru divers forms of brainstorms, but no, Red--that's fiction--they're not doing it that way this summer. Do you remember the illustration I gave you one time years ago when you got all “het up” because a barber had made a positive appointment with you when you were in a hurry to catch a train and then broke it, so you had to let the old brush-pile stay on? Remember, I told you never to get mad at a man who was below you in intelligence and if that fellow had any intelligence he wouldn't have been a barber? Well, Red, the old rule will work in the new job--always let the other fellow do the getting-mad thing; when he does, he'll make a fool of himself; if you get mad, too, you're getting down to his level.

Letters from An Old Time Salesman to His Son — Part 57

Stick to the sales end, Red, as long as you're in it, at least. Don't worry about how poorly the men in the other ends of the business handle their duties. God in all his infinite wisdom has never yet produced a genus homo who was capable of personally directing the manufacturing, selling, advertising and executive ends of any one business. True, the president of companies like yours does those things, but not alone, Boy, not alone. He has a lot of high-class men like yourself specializing and directing certain ends of it. Don't be too big, however, to detect a good idea or suggestion from those in other ends of the business. I once knew a great sales manager who got the best sales lead of his experience from an office boy.

Letters from An Old Time Salesman to His Son — Part 57

And, Red, be human--keep away from the clouds--keep your feet on terra firma. From the time of the Man of Galilee who said, “Suffer little children to come unto me and forbid them not, for of such is the kingdom of heaven,” great men of all ages and walks of life have realized that true greatness was marked by humility. Have time, Boy, to listen to the story of a problem solved that the junior clerk in the department is just aching to tell you, and, Red, like the other jobs you have held, be a leader. Now more than ever before must you, by example and precept, be a real leader of those you captain.

Letters from An Old Time Salesman to His Son — Part 57