It is therefore perhaps not surprising that Government officials have steadfastly pursued a policy of resistance to all claims for reform emanating from the subordinate staff. And this policy has been rendered the easier by such resistance being shown through that abstract entity known as the “Department,” which may mean one man or twenty, removing as it does the necessity for any particular individual, from the Secretary downward, to show his hand or reveal his identity. This is the system which made possible Dickens’s famous piece of satire anent the “Circumlocution Office.” It also provides a justification for Sydney Smith’s equally famous dictum regarding corporations, and, of course, Government departments—that they “have neither a body to be kicked nor a soul to be damned.”
Certainly, it holds generally true as an important and significant fact of postal history, at any rate, that the authorities have never allowed a claim except grudgingly. And a due appreciation of this fact will conduce to a better understanding of the events which follow.
That this species of official obstinacy is not altogether peculiar to the postal service may be abundantly proved by reference to the records of other public departments. The postal authorities have sinned in very good company; and, to be fair to both sides of the question, let it be said that on the whole the sins of omission and commission have doubtless been dictated as much by a virtuous desire to save the public funds as to enhance their own credit. That at least is a saving virtue which is always conveniently placed to the credit of every permanent and public official, even when he has carried his zeal to excess. Allowing such a defence to stand without cavilling or questioning, still the fact remains that in their zeal for the public service the rights, the privileges, the convenience, the creature comforts, the health, and, it might be said, the very lives of many of the staff under their control have often been sacrificed in the past. Yet there have been exceptions, and it will be seen that the tens of thousands comprising the rank and file of the lower grades of the service have some reason to hold in grateful esteem the memory of one Postmaster-General at least—Professor Henry Fawcett. The high-souled qualities of Henry Fawcett, the blind Postmaster-General, are even now as familiar as is the recollection of that lamentable infirmity which only roused him to “wrest victory from misfortune.”