Army Knowledge Online (AKO) was a web application that provided enterprise information services to the United States Army, joint, and Department of Defense customers.
AKO was sunset in 2021: https://www.dvidshub.net/news/404065/peo-eiss-enterprise-services-wraps-up-army-knowledge-online-legacy. The remaining following information is historical in nature.
Enterprise services were provided to those customers on both classified and unclassified networks, and included portal, e-mail, directory, discovery, and single sign-on functionality. All members of the Active Duty, National Guard, Reserves, Army civilian, and select contractor workforce had an account which granted access to Army web assets, tools and services worldwide. All users could build pages, create file storage areas, and create and participate in discussion on the portal. AKO provided the Army with a single entry point for access to the Internet and the sharing of knowledge and information, making AKO the Army's only enterprise collaboration tool operating throughout the Department of the Army (DA) worldwide. AKO was been deemed "the world's largest intranet in the early 2000's." One of every two deployed soldiers accessed the portal daily for mission and personal purposes, and in 2008 AKO recorded its one-billionth login. AKO had been expanded to the broader DoD community through Defense Knowledge Online, essentially just a rebranding.
AKO was an integrated suite of a number of commercial-off-the-shelf products, including the Appian Business Process Management (BPM) Suite technology. Appian provides the foundation for all information dissemination, knowledge sharing, process management and collaboration across AKO. Users can build custom access control lists for each piece of content they own to determine the audience allowed to see or use their content. AKO had approximately 2.3 million registered users, supporting over 350K users logging in up to a million times a day as well as receiving and delivering on average 12 million emails daily.
History and development
AKO was established in the late 1990s as an experimental outgrowth of a project of the General Office Management Office. This early project led to A2OL (America's Army Online), but legal concerns over this name and the parallelism to other commercial vendors caused the Army Project team to seek a new name. Early Project Officers for AKO were charged to develop, research and expand the portal to benefit Army Users Worldwide and to grow the system from its less than auspicious roots. The project has run through various incarnations and later project leaders, but still the fundamentals of this system apply: centralized name spacing of email (with webmail access), white pages, unification of data conduits, central capability of authentication and repudiation of credentials and the ability to remotely access content.
At the time of creation, the Army did not have a centralized portal construct. Army intranet presences on networks were not highly developed, or were more limited in capability and scope. AKO attempted to become a central portal for communication among Army (military and civilian) Service members and contractors. Efforts like "email for life" piloted by AKO was an early precursor to "Soldier for Life" initiatives in the Army. Other initiatives, such as PKI, were also piloted by AKO, prior to widespread adoption by the Army. Over time, AKO incorporated many centralized functions to improve utility as an intranet portal and central services hub.
Users
In October 2010, all active duty, reserves, and national guard soldiers were required to register an account on AKO. There are two different types of accounts on Army Knowledge Online, a full account and a guest account. Authorized full accounts did not require any sponsorship to register, and included the following: Active Army Army Reserve Army Retired Contracted ROTC Cadets DA Civilian Future Soldiers Medical Retired NAF Civilian National Guard US Military Academy Cadets
Unlike a full account, guest accounts require an Army sponsor with an authorized full account. Guest accounts include the following: Army Volunteer Contractor Federal Civilian Agencies Foreign Officer (attached to U.S. Army) Homeland Security Incoming DA Civilian Incoming Future Soldier Local National Employee Medical Discharge Military Transition ROTC Cadets (MS I and II)