A2B Australia (formerly Cabcharge Australia) () is an Australian public company which was listed on the Australian Securities Exchange in December 1999 and is an ASX 200 company. The company was founded by Reg Kermode. In 1976, the company established Cabcharge, an account payment system to provide a way to pay for taxi fares by non-cash means, which today is the sole provider of the in-taxi service.
Subsidiaries of A2B operate booking and dispatch services for taxis in Australia under the Taxi Networks and 13cabs brands, which today covers over 7,000 taxis. In 2014, there were 21,344 taxis in Australia.
The company's activities have sometimes been controversial and it has faced strong criticism at times from inquiries and regulatory bodies, especially over its Cabcharge taxi payment system. The company was the subject of Federal Court proceedings in 2010 over alleged anti-competitive practices including predatory pricing activities. It was heavily fined and paid a record high $15 million settlement for these behaviours. The company is also facing accusations of profiteering for the 10% surcharge it imposes on taxi fares paid by a payment card and the matter was investigated by the Reserve Bank of Australia. The surcharge has been reduced by law to 5% in Victoria following recommendations made by the Taxi Industry Inquiry and a further review of the surcharge in that State may lead to the figure being set at well below 5%. In December 2014 the surcharge was also reduced to 5% in New South Wales. As at November 2018, it operated 9.963 taxis.
History
The Cabcharge taxi payment system was established in 1976 to provide an alternative payment system to cash in the taxi industry.
In January 2002, Cabcharge acquired Combined Communications Network to provide taxi booking and dispatch services in Sydney. Today, it provides taxi booking and dispatch services through Taxi Networks in New South Wales (Combined Communications Network) and 13cabs in Victoria. Today, over 7,000 taxis operate on Cabcharge booking and dispatch networks in Sydney, Melbourne, Adelaide and Newcastle.
In March 2003 it acquired Black Cabs, Melbourne's second largest taxi company, to be followed by Newcastle Taxis and Melbourne's Arrow Taxis.
In 2001, Cabcharge formed a joint venture with Singapore-based DelGro Corporation (now ComfortDelGro) to form CityFleet Networks in the United Kingdom, in which Cabcharge held a 49% interest. In 2005, Cabcharge formed another joint venture company with ComfortDelGro to form ComfortDelGro Cabcharge (CDC) in Australia, in which Cabcharge held a 49% interest. CDC purchased Hillsbus and Westbus and later Blue Ribbon. In 2009, CDC purchased the Kefford Corporation in Victoria, and expanded by acquiring other bus operations. In February 2017, Cabcharge sold its shareholding to ComfortDelGro.
In 2008, Cabcharge established EFT Solutions which develops payment system software for other clients, including major banks and retailers, as well as for the Cabcharge system.
In October 2018, it was announced the business would be rebranded as A2B Australia. The motion to change the name change was passed by the shareholders at the company's annual general meeting in November 2018.
Outline
A2B Australia's principal activities include:
provision of charge account facilities for businesses and individuals to enable non-cash payment of taxi fares. development of a point-of-sale system that allows taxi users to pay their fare using third party charge, credit and debit cards and Cabcharge products. The system requires passengers to pay a 10% surcharge on their fare although the surcharge is currently being reviewed by the Reserve Bank of Australia following public comments and complaints that the surcharge is excessive. The surcharge has been limited in New South Wales and Victoria to 5%. software development. provision of taxi booking and dispatch services. Additional capture of taxi owners, operators and drivers is practised through provision of services including repairs and installation of in-vehicle equipment, insurance, vehicle leasing and training. development of taxi-related hardware and software like taxi security camera systems, meters, and transaction processing equipment.